Your privacy at van Noorden Dental Laboratories

1. Personal, Health & Website Information We Collect

When you use our services or website, we may collect the following types of information:

Personal Information:

• Full name, address, phone number, and email
• Date of birth and emergency contact details

Health Information:

• Medical and dental history relevant to prosthetic treatment
• Denture preferences and treatment records
• Information from your referring dental practitioner

Website & Analytics Data:

• IP address, browser type, and pages visited
• Device and location data (collected via Google Analytics)
• Cookie data (see below)

2. How and Why We Collect Your Information

We collect your information to:

• Provide and coordinate dental prosthetic services
• Communicate with your dental clinic or healthcare provider
• Maintain accurate treatment records and ensure continuity of care
• Comply with regulatory and professional standards, including AHPRA requirements and the Australian Privacy Principles (APPs)
• Improve our website functionality and user experience through analytics

Health information is only collected with your informed consent or as required/permitted by law.

3. Cookies, Analytics, and Tracking Technologies

Our website uses cookies and third-party tools (such as Google Analytics) to:

• Monitor website traffic and user behaviour
• Identify technical issues and optimise site performance
• Improve service offerings and patient experience

Cookies are small text files stored on your device. You can disable cookies via your browser settings, but this may affect website functionality. All analytical data is anonymised and does not personally identify you.

4. Who We Share Your Information With

We only share your information when necessary for your care or as required by law, including:

• Your dentist or dental prosthetist
• Courier services for pick-up and delivery of dental items
• Professional advisers, regulatory bodies, or insurers when legally required

We do not sell, trade, or rent your personal data to third parties for marketing purposes.

5. How We Store and Protect Your Data

We take reasonable steps to protect your information from unauthorised access, alteration, or disclosure, including:

• Secure storage in password-protected systems
• Restricted access to authorised personnel only
• Regular data backups and software security updates

All health data is handled in compliance with the Dental Board of Australia’s Code of Conduct and relevant Australian Privacy Principles.

6. Your Privacy Rights and Access to Personal Information

You have the right to:

• Access your personal or health records
• Request corrections if your information is inaccurate or outdated
• Withdraw consent for future communications (where applicable)

To make a request, please contact us at:

Van Noorden Dental Laboratories
Email: info@vannoordenlabs.com.au
Phone: (03) 9431 4224

7. Updates to Our Privacy Policy

We may update this Privacy Policy to reflect changes in law, technology, or our practices. The latest version will always be available on our website. Significant changes will be communicated where required.